Reference

ceria123 Privacy Policy for Indonesia

Our Privacy Policy explains what happens to your details when you open a ceria123 account, check VIP Baccarat on mobile, or connect DANA and QRIS.

Account detailsDevice recordsPayment contextAccess requests
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CONTACT ROUTES

Privacy Help Beside Your Account

A clear contact route matters when a privacy request meets a login or wallet question. We ask you to contact us from the account area where possible, so we can match your request with the correct ceria123 record. If you cannot sign in, include the phone number used during account creation and the payment reference, but do not send a password or wallet PIN.

Team online

Account request

Use the support chat linked from your account area to ask for a copy, correction or explanation of personal details. We may ask you to complete phone verification before discussing account-specific records.

Wallet query

For DANA, OVO, GoPay or QRIS records, send the transaction reference and date through the support route. We use those details to locate the relevant payment event without asking for your wallet password.

Access problem

If login stalls, contact support through the account access route and state that your request concerns the Privacy Policy. We can explain the next identity check before changing or releasing account data.

DATA PRACTICES

How ceria123 Handles Policy Requests

Our handling process is designed around the actual steps you take: account creation, phone verification, wallet checks and sign-in from a phone or desktop browser.

Collection

We collect details you provide during account creation, including your phone contact, plus records created by login, phone verification and payment references. Device type and browser signals can help us identify repeated or unusual access attempts.

Cookies

Cookies and similar browser storage help keep your session connected to the right account and remember essential settings. You can manage browser permissions, but restricting required storage may interrupt login or the path from your phone to the lobby.

Account safety

We use phone verification, sign-in records and security events to protect account access. Never send us your password, PIN or one-time code in a support message; our team can explain a verification step without requesting those secrets.

Retention

We retain account, payment and security records for the time needed to operate the service, resolve disputes, prevent misuse or meet applicable legal duties. When a record is no longer needed for those purposes, our process addresses its removal or anonymisation.

Your request

You can ask whether we hold your account details, request a correction, ask about use, or raise a deletion question. Send the request through support with the phone contact on the account so we can check identity before responding.

Policy changes

If this Privacy Policy changes, we will publish the revised wording on this page and show the updated date where applicable. Check the policy link before opening a new account or connecting a wallet through DANA, QRIS or another listed rail.

Privacy Policy Questions Answered

These answers focus on the questions you may ask before opening an account or sending a privacy request. They explain the practical route for ceria123 records, including phone verification, device access and payment references from Indonesian wallets. Where a request involves eligibility or account access, the outcome depends on local law.

It covers details created when you open an account, verify your phone, sign in, contact support or use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. It also explains cookies, security records, retention, your request rights and how policy changes are published.

We use the phone contact linked to your account for account identification and the phone verification step before account-specific access or changes. It also helps us locate the correct record when you ask support about a login, wallet status or Privacy Policy request.

Yes. We may hold a payment reference, amount status, date and wallet or bank route needed to match a transaction. We do not ask for your DANA or QRIS password or PIN. Contact support with the reference if you need a payment record checked.

Use the support chat from your account area and state whether you want access, correction or another Privacy Policy request. Include the account phone contact and a clear description. We may complete an identity check before releasing details or changing a record.

We may record device type, browser signals, login time and security events to keep account access connected and investigate unusual sign-ins. This can apply on a mobile browser or desktop browser. These records support account protection and are handled under this Privacy Policy.

Retention depends on why the record exists. Account, payment and security details may remain while needed for account operation, dispute handling, misuse prevention or applicable legal duties. When those purposes end, our process addresses removal or anonymisation rather than indefinite storage.

You can send a deletion request through support, and we will assess which records can be removed under applicable requirements. Some account, payment or security records may need to remain for a defined legal or dispute-related purpose. Access remains where local law permits.

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